Frequently Asked Questions

🛍️ Orders

Q: How do I place an order?
Browse our store at wellnessgiftco.com, add items to your cart, and follow the checkout prompts. You'll receive an order confirmation email once complete.

Q: Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled within 24 hours of placement. Please contact us immediately if changes are needed.

Q: How do I know my order was received?
You'll receive an automated confirmation email with your order number within a few minutes of checkout. Check your spam folder if it doesn't arrive.

🚚 Shipping

Q: Where do you ship to?
We currently ship within the United States only. International shipping is not available at this time.

Q: How long does shipping take?
Standard shipping typically takes 7–14 business days. Processing time is 2–5 business days before dispatch.

Q: How do I track my order?
Once your order ships, you'll receive a tracking number via email. Use it to track your package directly on the carrier's website.

↩️ Returns & Refunds

Q: What is your return policy?
We accept returns within 30 days of delivery for items in original, unused condition. Personalized or custom items are non-returnable.

Q: How do I start a return?
Contact us with your order number and reason for return. We'll guide you through the process.

Q: When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.

💳 Payments

Q: What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal.

Q: Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted payment gateway. We never store your card details.

📦 Products

Q: Are your products in stock?
As a new store, our catalog is actively growing. If an item shows as available, it is in stock. Out-of-stock items will be clearly marked.

Q: Do you offer gift wrapping or personalization?
Select products offer personalization options — look for the customization field on the product page. Gift wrapping options are coming soon!

📬 Contact & Support

Q: How do I contact customer support?
Email us or use the contact form on our website. We respond within 1–2 business days.

Q: Do you have a phone number?
We are currently an online-only store and handle all enquiries via email for the fastest response.